Blog Archives

Installing the latest version of Voice of the Customer (v 9.0.x.x)

Last week I was running a new Dynamics 365 trial (v 8.2.1.289) and I wanted to use the Voice of the Customer module.

Based on the previous versions of this solution (v.8.x.x.x), I followed the same steps that I used to: Office 365 => Dynamics 365 Admin Portal => INSTANCES => Solutions, see below screenshot:


 

However, when I tried to install it from this Solutions section, the installation process just failed once and again.

After a quick call with Microsoft Support, they told me the new installation process at the APPLICATIONS tab, see below screenshot:

Once you are there, just click on MANAGE and follow the next few steps choosing your corresponding instance (whose version needs to be >=8.2). Then you can track again the installation process in the Solutions section:

Hope this saves you some time 😉