Category Archives: Voice of the Customer

[CRM] Voice of the Customer available in EMEA

You can already try the new Voice of the Customer (VoC) functionality in Dynamics CRM Online (only Online for now). Initially it was only available in US deployments (https://orgname.crm.dynamics.com) but this week has been released in EMEA datacenters as well (https://orgname.crm4.dynamics.com).

Voice of the customer Office365 crm4

VoC allows you to design and publish surveys using Dynamics CRM. You can then share these surveys with your customers and gather their feedback efficiently within CRM.

Voice of the customer CRM Main Menu

The current CRM version I’m looking at is 8.0.1.79:

8.0.1.79

And the solution package is 8.1.344.1:

Voice of the customer CRM Solution 8.1.344.1

You can find more documentation in the next link:

https://www.microsoft.com/en-us/dynamics/crm-customer-center/get-feedback-with-voice-of-the-customer-surveys.aspx