Installing the latest version of Voice of the Customer (v 9.0.x.x)

Last week I was running a new Dynamics 365 trial (v 8.2.1.289) and I wanted to use the Voice of the Customer module.

Based on the previous versions of this solution (v.8.x.x.x), I followed the same steps that I used to: Office 365 => Dynamics 365 Admin Portal => INSTANCES => Solutions, see below screenshot:


 

However, when I tried to install it from this Solutions section, the installation process just failed once and again.

After a quick call with Microsoft Support, they told me the new installation process at the APPLICATIONS tab, see below screenshot:

Once you are there, just click on MANAGE and follow the next few steps choosing your corresponding instance (whose version needs to be >=8.2). Then you can track again the installation process in the Solutions section:

Hope this saves you some time 😉

About Ramon Tebar

Software Engineer specialised on Microsoft Technologies with experience in large projects for different industrial sectors as developer, consultant and architect. I enjoy designing and developing software applications, it is my job and one of my hobbies. I’m interested in design patterns, new technologies and best practices. Making those part of the ALM process is a great challenge. During the last years, I have specialised in Microsoft Dynamics CRM (now Dynamics 365). I customise and extend the platform to provide tailored solutions and integrations based on service-oriented architectures and messages queuing. Motivated by community events and contributor in blogs, technical books, open source projects and forums, I have been awarded Microsoft Most Valuable Professional (MVP) on Dynamics 365 (CRM) since 2012.

Posted on July 24, 2017, in Dynamics 365, Voice of the Customer, Voice of the Customer and tagged , , . Bookmark the permalink. 1 Comment.

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