First look at Microsoft Dynamics 365

It has been great to see the new changes coming with Dynamics 365 (Available November 1st) during Scott Guthrie presentation at First look at Microsoft Dynamics 365.

The new Dynamics home page gives you an easy start point to join the user experience of our CRM and ERP users:

homepagedynamics365app

There we can find the different functional applications, from Sales to Operations:

homepagedynamics365app_menu

Everything has got the same look & feel:

homepagedynamics365salesapp

homepagedynamics365operationsapp

homepagedynamics365financialsapp

A key part of Dynamics 365 is the aim of joining different apps in a single ecosystem, there is where we find a seamless integration with AppSource:

homepagedynamics365appsource

We can also feel the “Mobile First, Cloud First” strategy on the mobile apps coming with Dynamics 365:

homepagedynamics365_mobileapps

The integration with Outlook carries on improving, providing more contextual information on our emails:

homepagedynamics365outlookapp_documentlinks

homepagedynamics365outlookapp_dynamics365panel

The Intelligence is another fundamental part of Dynamics 365, which covers several areas:

dynamics365_ai

The Relationship Insights is definitely one of the most AI interesting points, where we will be able to get a better view of our customers. For instance, Exchange emails from Office 365 would be joined with the Dynamics 365 emails and we would be able to understand how our relationships are doing:

dynamics365_ai_relationshipinsights

We will be able to see who has opened our emails and interact with them in a simple view:

dynamics365_ai_emailsview

As part of the analytics improvements, we have also got the just announced Customer Insights, which brings the ability to create great single customer views:

dynamics365_customerinsights

All these will be complemented by the additional services we already know: PowerApps + Microsoft Flow + Common Data Model

dynamics365_cdm

dynamics365_powerapp_powerflow

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Posted on October 11, 2016, in CRM Online, Dynamics 365, Uncategorized and tagged , . Bookmark the permalink. Leave a comment.

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